Play button non-responsive on Naim Uniti and Cambridge CXNv2 with Roon (ref#GAPAQN)

[Jorge_Larangeira]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Naim Uniti Atom and Cambridge CXNv2

Describe the issue

I subscribe to Tidal and Quobuz streaming. I have a Naim Uniti and a Cambridge CXNv2 wired to my Network. Roon sees both devices. I press "play" in either, nothing happens. Everything was working fine last time I used Roon (December 1)

Describe your network setup

Wired network

[daniel]

Hi @Jorge_Larangeira,
Thanks for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[Jorge_Larangeira]

Hi Daniel,

Thanks for your prompt reply.

I performed the oldest trick in the book – restarting the computer – and it worked. All good now, thanks!

Jorge