Does the issue happen with local library music, streaming service music, or both?
· *Only local library *music is affected.
Where is your local content stored?
· Somewhere else on the local network (NAS)
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue happens for both the NAS storage location and on the secondary storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· No, lower sample rates are still affected
Do you have an approximate timestamp of when the issue last occurred?
· I hadn't used my Roon account for several months. I want to use it again (started about a week ago).
What are the make and model of the affected audio device(s) and the connection type?
· Intel i7 NUC (ROCK).
Describe the issue
Since about a week ago, when I load Roon (I have my music library connected from a drive going into a ROCK) music playback suddenly stops and I get disconnected from the Roon server. I then get a message noting that the server cannot be found.
Describe your network setup
ROCK connected to Ethernet, connected to modem. I then have a WiiM connected to the same network. Streaming does work, but the server disconnects after a few minutes.
Hi @Adam_Zulawnik,
Thanks for reaching out to us to ask about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Yes sure. So, it just happened. 9:16 pm AEST. I started my roon remote at 9:14 pm AEST. Started to play a track. When I started looking for a new track, the server was lost.
Thanks for sharing the timestamp! Which track did you play specifically? And, could you please bring your ROCK back online so we can enable diagnostics?
We do see traces that point to your ROCK potentially being out of memory, which kills Roon Server, for example:
A solution you may find could be to increase the RAM within your ROCK from 8GB to 16GB. Here is a resource you can check for RAM compatibility, if needed:
Thanks for the follow-up! We did see the unmanaged crash around the time stamp you shared, but no obvious traces stating it was a memory-related crash.
Another option for testing - if you temporarily cut your library in half, do you still run into the same issues?
Hi Ben! Just reporting back. The issue seems to have been caused by insufficient RAM. After changing to 2x 8GB, there are no issues. Thank you for your support!
Adam
Hi @Adam_Zulawnik,
That’s great to hear. I’m glad the RAM upgrade helped. I’ll mark this thread as solved for you. It’ll remain open a few more days in case the fix doesn’t hold.
