Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
Do you have an approximate timestamp of when the issue last occurred?
· The Roon app on my windows computer worked earlier today. Now I cannot play Roon from the computer neither from my iphone. The last played song was Love you to (2022 mix) on the Revolver album (Super Delux) by The Beatles.
What are the make and model of the affected audio device(s) and the connection type?
· Mytek Brooklynn Bridge connected to the same WiFi network.
Describe the issue
When I click on the play button of a song, nothing happens. When I click on the play arrow of the last played song at the bottom of the Roon window, nothing happens. I can surf to different albums in the Roon app.
Describe your network setup
My comuter with Roon is connected with WiFi to an ASUS RT-AX58U router. I have not done anything to the setup taday apart from restarting the router on your suggestion.
Automated diagnostics, which were activated when you submitted your report here, indicate that you’ve used Roon since you last posted. Are you still encountering this freezing issue with your queue?
If so, does it make a difference if you try to change Zones in Roon? Are you able to play to another endpoint? What about if you right-click on an Album (since you mentioned you can browse), and select “Play Now?”
Please let us know if you still require assistance. Otherwise, this thread will auto-close after a few more days of inactivity.
We haven’t seen a response to this thread yet and it will shortly auto-close without any new activity from the OP.
However, the diagnostics available to our team indicate that your RoonServer machine encounters a locked .tmp file when it attempts to access the RAATServer registry to register Zones.
The most common culprit in this scenario is third-party antivirus software (possibly even the Windows Defender firewall). Make sure that both RAATServer.exe and RoonServer.exe are safelisted in any security software you’ve installed on your RoonServer machine.
You mentioned that playback on both your iPhone and your computer was failing. Logs also indicate that RoonServer is having a difficult time reaching Roon Remotes over the local network, which would include the RAAT instances on the iPhone. It’s entirely possible that this is also the result of an overzealous firewall/anti-virus software, but I recommend enabling multicast forwarding in your router settings administration page for due diligence.
We hope this equips you to make the necessary changes to restore playback. We’ll watch for a response here, but be mindful that threads auto-close after a duration of inactivity from the OP, as mentioned above. We’ll respond promptly if you have any further questions. Thank you!