Playback cuts out after 1 to 5 songs on various devices (ref#3GCUFC)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I don't know how to do this / this option is not available in my router

What are the make and model of the affected audio device(s) and the connection type?

· I'm listening on either a KEF LSX II speaker set wirelessly or a Cambridge Audio MXN10 (again wirelessly connected)

Describe the issue

Playback via Roon to various devices lasts from 1 song to 5 before cutting out and the device disappearing from the audio selection.

I've seen several posts about this issue but with no clear solution.

Describe your network setup

I'm using an M2 Mac Mini connected via ethernet to a Virgin Media Hub 4 router. I've split out the 2.4G and 5G wireless networks.

2

Hi @Greg_Caldock,

Thank you for posting. We can investigate diagnostic logging to pinpoint the error if you provide a timestamp or the dropout or the name of the track playing when music stopped.

We’ve attempted to pull logs from the backend but your RoonServer instance has so far failed to response to our servers. To expedite troubleshooting, you can use the directions found here and send manual logs as a .zip file (compressed) to our Logs Uploader Service.

3

Hi,

I upgraded my home network to use a TP Link Deco mesh instead of relying on Virgin Media’s Hub 4 wifi and the problem seems to be resolved.

When I tails the Roon Server logs using the Virgin Hub I was seeing a lot of warniung messages like this during playback:

08/27 10:56:44 Warn: [Office not groupable] [zoneplayer/raat] long rtt sync KEF LSX II: realtime=1272792158536790 rtt=149500us offset=1189891517536us delta=143179us drift=140112us in 48.8825s (2866.307ppm, 10318.704ms/hr)

And then it would eventually be unable to find any Roon Ready device and quit playback.

Using the new mesh I’m not seeing any warnings in the logs and playback has been running without a hitch for several hours now.

I’ll continue to monitor the situation but so far all seems good.

5

We’re glad things are back working again! This thread will be open for a few more days in case the problem returns.