Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
Do you have an approximate timestamp of when the issue last occurred?
· approximately 1:31pm EST (Look To by Ratboys)
What are the make and model of the affected audio device(s) and the connection type?
· RPi Ropiee with Allo Digione, SPDIF to Project DAC Box S2+. Also, direct usb output from Mac mini to same dac. Problem exists with other DAC as well.
Describe the issue
Roon Server is running on a Mac mini (late 2014; MacOS Monterey 12.7.8). Mac is connected to an ethernet switch. Playback dropouts occur directly from system output (usb from Mac to DAC) and also if playing to RPi Roon bridge connected via ethernet to same switch that Mac is connected to.
I can consistently cause a playback dropout by opening a browser window on the Mac mini and going to a speedtest site. I suspect this may be a network issue, but system output via USB is perfectly stable using Apple Music to the DAC. I should also note that while dropouts happen with local audio files and Qobuz streaming, I think it happens slightly more often with streaming. I appreciate any suggestions!
Describe your network setup
Modem is ATT BGW320-500 fiber w/ wifi disabled. Switch is connected to modem and is a TP-Link TL-SG105. Mac server and RPi endpoint are connected to switch with ethernet. Also connected to switch ethernet is Google Nest Wifi router.
Thanks for reaching out. I’ve activated diagnostics for your account and what this action does is upload a set of logs to our server for review. Looking over the dropouts, I can see that you get a dropout and your iPad + localhost zone drops right around the same time, suggesting this is a more widespread network hiccup.
Just to clarify here, the switch is the first hop after the modem? Your router should ideally be the first hop after the modem, and then the router output should be connected to the switch to service the remaining network clients.
Thank you, I connected the Mac/Roon directly to the router, bypassing the switch and played system out (USB to DAC) and experienced a dropout at 9:18 am EST when I opened the browser and ran speedtest. Of course, this taxes the ethernet connection and one would say, “don’t run a speedtest when playing Roon,” but dropouts happen when not doing speedtest, as it did again at 9:22 am. I guess we know the switch isn’t the problem now.
I can allocate priority to the Mac/Roon Server, but Google nest only allows temporary allocation up to 4 hours, so this wouldn’t be a permanent fix.
We’re sorry to hear you’re experiencing this issue with Roon. It looks like you’ve been affected by a recent known problem with the application. You can follow the main topic for updates on the investigation and resolution here:
For now, I’ll mark your topic as solved. If you find that the issue is not resolved after we post an update in the main thread, please unmark it and update us here.
