Playback drops after one song (ref#2SFPSG)

Support
1

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

Unit is drops out after one song plays

Describe your network setup

Orbi direct rug 45 connection main router

2

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

Frustrated ready to cancel

Describe your network setup

No

3

Hello @ferreirajavier

I’m sorry to hear you’re feeling frustrated. Could you please share a bit more about what’s causing the frustration? Do you still want us to work with you on resolving the issue, or would you prefer that we proceed with canceling your subscription?

We’d be happy to help if you’d like to continue.

  • Does the dropout happen when playing local files, streaming content, or both?
  • We don’t see an active Roon Server associated with this account. Did you perhaps sign in with a different email address?
  • The screenshot you attached doesn’t appear to be related to Roon. Could you double-check and upload one that shows the issue more clearly?

With a little more information, we’ll be in a much better position to help resolve this for you.

4

Hi @ferreirajavier,

We understand how frustrating it can be to troubleshoot playback issues, but we require more information than what you’ve provided above to take effective action on this report.

Specifically, we need to know:

  1. The machine you are using as RoonServer (MacOS, Windows, RoonOS, etc.)

  2. The endpoint (Zone) with which you experience dropouts and the connection type/protocol you’re using

  3. Whether or not dropouts occur with both streaming and local content

We’ll watch for a response. Thank you!

5

Hey @ferreirajavier,

Let us know if you were able to run through the above responses, thank you! :folded_hands:

6

This thread is now closing due to lack of response. If you’re still experience issues and wish to continue the support request, simply reach out in a new topic thread here:

However, we’ll need the information requested in the posts above in order to take effective action on your request. Specifically, ensure your new submission provides:

  1. The RoonServer machine (particularly the operating system you’re using)
  2. The make/model of endpoint with which you’re having trouble and the connection protocol you are using
  3. Whether or not dropouts are limited to streaming music or also occur with local library music
We’ll be awaiting your response. Thank you!