Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL, Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Tonight
What are the make and model of the affected audio device(s) and the connection type?
· HiFi Rose RS150B. I've also tried it with my Sonos Move 2.
Describe the issue
Hi. I'm new to Roon. I have it installed on my Mac mini and want to stream it to my HiFi Rose RS150B. I have Tidal and Qobuz. I push play and the music never starts. It just sits at 0 time played into the song.
Describe your network setup
I have a router from Cox. The only thing I've tried is turning off Advance Protection. That didn't help. The HiFi Rose is connected to the network via wifi.
Thanks for writing in, and welcome to the Roon Community! Sorry to hear about your streaming issues.
Can you test out setting up a direct ethernet connection from the Rose to your router?
Are you able to play audio via Tidal or Qobuz from the apps directly?
Are you able to play audio to the system output of the Mac or any other remote device you’re using?
If you could please use the directions found here and send over a set of logs to our File Uploader? This will help our team better pinpoint what might be happening behind the scenes.
@Benjamin, I’m not back at that location until next week, but I’ll have a long ethernet cable so I can do some testing and I’ll reply to the rest of your post. Thanks so much! Gary
A direct ethernet connection avoids the interference that Wi-Fi can be susceptible to. That’s why we recommend using ethernet connections when possible.
To confirm, do you still have no issues with connecting via ethernet? It’s difficult to understand your current status based on your other responses.
If this is the case, the issue is likely network-related - are you able to maintain a hardwire connection? It’ll likely allow you a far better Roon experience in the long run.
From the logs you’ve sent over, it looks like you’ve sent a set of Roon logs, not Roon Server logs, would you be able to send over a set of server logs?
So, I’m going to make a change. The location where I’ve been having trouble is my work apartment. I’m going to use the software with my HiFi Rose to stream music.
I’m going to move my Roon subscription to my home, and I bought a Nucleus One to use there. Everything there can be connected via Ethernet, so it should be easier, more stable, etc.
My question is this. With the Nucleus One, do I need to put a hard drive in it? I don’t want to add my music library to it? If so, why? I’m just going to use it, at least for now, for Tidal and Qubuz.
