· Hi, I am using Roon Nucleus to control Sonos endpoints, mostly streaming music from Qobuz. Everything was running smoothly since November, but in the past three week I have had lots of issues. The music stops playing, speakers drop or will not play, "Roon loses control", etc. I have restarted my router (1gb fiber service), tried resetting the app and Nucleus, powering on and off speakers, but can't get to a stable place. Can you run diagnostics so I can figure out my issues? Thanks, Mark
Could you please reproduce the issue one more time and note the exact time it occurs?
After that, please collect the logs following these instructions. Note that we need the “Logs” folder located inside the “RoonServer” folder, not the one in the “Roon” folder.
Once you have them, please upload the files to our Logs uploader so we can investigate further.
Hi, I uploaded the requested files, 19 of 20 uploaded fine. One is failing after multiple attempts. The one that will not upload is probably the one you need, but please let me know if you have what you need. The issue occurred at 8:15am and 8:24am. Mark
Thanks for the update and timestamp! You are correct in that we’d need the latest ‘RoonServer log’ in order to see the time you provided.
That said, we saw a handful of unnatural stoppages from the other logs you’ve sent over that helped paint a pretty clear picture around the issue.
We’re seeing this error that fires almost immediately after playback starts:
CorruptMediaException: Got CorruptFile while creating decoder (2)
Roon fetches the Qobuz stream successfully, starts sending audio to your Sonos group (Move 2 + Garage + Kitchen), but then the audio decoder fails almost instantly and kills the stream. It then auto-advances to the next track and that one plays fine, which is an important clue.
It also looks like your Master Bath Sonos speaker is causing a large amount of “Connection refused” errors in multile logs, firing several times per second, all day long. This is hammering the Roon Server process, consuming memory, and likely causing cascading failures across all your zones.
As a first step in troubleshooting, Power cycle the Master Bath speaker completely, unplug it from the wall for 30 seconds, not just a soft restart.
Afterwards, assign static DHCP reservations for every Sonos device in your router’s admin panel. Log into your router, find each Sonos device by MAC address, and pin its IP permanently. This alone will solve a large portion of your instability.
See if the above helps, I’ll be curious to see if you run into any continued Qobuz-specific issues.
Hi Benjamin, thanks for the detailed and helpful reply! I did reset the one problematic speaker and that brought stability back to my listening world! I have set the IP addresses for my 10 Sonos devices as recommended and will see if that provides a long-term solution. Thanks again! Mark
Since a few days have passed, I wanted to check in and see how things have been performing for you so far. We’re here to help in case you’re still running into playback issues.
Hi, thought I had replied to this, but don’t see my message. The issue started again. I sent log files immediately after the episode. I disconnected the speaker that was previously causing an issue (Sonos MB) and that helped. Do I have a bad speaker or bad location, or does it seem to be something else? Mark
