Playback issue on Naim Muso QB v1 due to Airplay protocol change (ref#FOG1RF)

[Philip_Whiteley]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Naim Muso Qb v1 by Wifi

Describe the issue

My Naim Muso QB version 1 is suffering from the already identified issue that playback through Roon is not possible because of the change in protocol from Airplay 1 to Airplay 2. I can't implement the suggested workaround as I don't have an Apple HomePod. Please could this issue be fixed / an alternate workaround be proposed.

Describe your network setup

Wifi from Technicolour DWA0120 router.

[Suedkiez (Just a fellow user like you)]

@Philip_Whiteley

I can’t implement the suggested workaround as I don’t have an Apple HomePod.

The suggested workaround is to 1) enable the AirPlay compatibility mode for the device in Roon and 2) add the Mu-So as a speaker to the Apple Home app - I don’t think you need a HomePod for this. You do need a Mac, iPhone, or iPad with the Home app, though.

[Philip_Whiteley]

@Suedkiez , thanks so much. That’s fixed it.

[benjamin]

Welcome to the community @Philip_Whiteley! @Suedkiez for the win, thank you for the help!

Happy listening