Playback Issue with ASIO Initialization Failure (ref#U70T9U)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· I don't have a mesh network, but I use *managed network switches*

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· I use IFI Audio Go Link and connect to a Audio-Technica ATH-CKS770X.

Describe the issue

When I press the play button, in the timeline there is just a blue thing coming to the left and the right and I can't hear anything. I also would like to know why I cannot use ASIO instead of WASAPI(I use IFI audio go link DAC and connect to In-ear headphones), when I press the ASIO one, it says Device
initialization failed.
How can I fix these things?

Describe your network setup

I just use ethernet connect to my laptop(ASUS X415).

2

after i restart my laptop, it worked but still cannot use ASIO it still says Device
initialization failed. Does anyone know why?

3

Hello @chrisyang07302006 ,

When this issue occurs are there any other apps making use of the device? Do you have the iFi drivers installed?

4

No, there is no other app using this device. I only downloaded the latest firmware version 1.92 to my IFI go link.

5

Hi @chrisyang07302006,
Can you please share a screenshot of your Roon audio settings?

6

123
1231918×1078 163 KB

7

Hey @chrisyang07302006,

Thanks for sharing the additional information!

Based on your issue, are you able to test out playing a lower-quality track instead of 16-bit/44.1 kHz, and see if the same issue occurs?

Or, have you tried adjusting the sample rate conversion in DSP settings to match a format that Realtek ASIO supports, such as 48 kHz or 24-bit?

We’ll be on standby for your reply! :+1:

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