Playback Issue with The Doors album switching to The Cure mid-track (ref#JX67IV)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· NAD Ci580mk1 (endpoint) Audiostore Prestige Server

Describe the issue

I reported this issue some days ago. The support email links to an entirely different query submitted via the support page of the community forum. The current issue is on playback of a certain album (The Doors) playback stops mid-track and The Cure plays, about a minute later the doors come back. Its not frequent but its very odd.

Describe your network setup

Roon server and endpoints ALL connected via ethernet. 2 or 3 netgear switches.

2

Hi @jeremy_davies,

Thank you for the report. What is the name of the affected album by the Doors? We’ll use this to pinpoint the event in diagnostics.

Do you have Roon Radio toggled on? What about Shuffle?

Since you’ve indicated this occurs with a local file, please also upload a copy of the affected Doors album here: Media Uploader

4

Hi Connor,
I have uploaded ‘L.A.Woman’ as that was one of the albums affected.
Radio is not toggled on and nor is shuffle.

6

Hi @jeremy_davies,

If you head over to Roon Settings>Library>skipped files, do you see the issue tracks? After reviewing a recent diagnostic report from your ROon Server, there are traces pointing to track corruption, for example:

Warn: [prebuffer] in buffer threadSooloos.Audio.CorruptMediaException: Got CorruptFile while creating decoder (2)

Let me know if you’re able to confirm this. :+1:

1 Like
7

Hi Benjamin,
I have just checked the skipped files page as you suggest. There are a handful of corrupt files from 5 years ago but nothing from the doors.
However i have noticed another issue with a Steve Winwood album (self titled) which plays approx 40 seconds and then stops and skips to the next track, plays 40 seconds etc.

8

I have reripped the Steve Winwood album and that has sorted it out. Regarding the doors i have re-ripped them too and we are testing now. I am not clear how a corrupt flac file could initiate playback of a completely different flac file with a different title and artist though?

1 Like
9

Hi @jeremy_davies,

Corruption can cause all sorts of odd issues. Let me know if it happens again and snap a screenshot. I’d also review your queue screen when this occurs and snap a screenshot if possible. :+1:

10

OK will do, thanks.

11

Hi @jeremy_davies,

We wanted to check in before the team was away for the weekend. Has this issue persisted with any of the affected files after re-ripping and re-importing?

13

Hello,
All seems to be well so far. Thank you.