Playback issues with M4 Mac mini and Focusrite Scarlett (ref#KR44LC)

[greg_easley]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Focusrite Scarlett 16i16 is the component with the issues. This is a new unit that was recently released.

Describe the issue

Playback not working with new M4 Mac mini connected to Focusrite Scarlett digital interface. Error message is "Too many failures. Playback stopped." This happens intermittently for local library music and all the time for Qobuz and internet radio.

Describe your network setup

Mac mini is connected via ethernet to my LAN. Mac mini outputs to the Focusrite Scarlett via USB-C. Scarlett output to monitors via analog connection.

[daniel]

Hi @greg_easley,
Thanks for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[greg_easley]

Thanks. I just did a clean install of Roon and ran through some music. Qobuz and Radio Paradise (streaming radio) both worked. Library files also played.

Very strange – I spent two days trying to get everything to work, and I’m not sure what changed.

Do you see anything in the logs that might explain this?

[daniel]

There nothing immediately obvious in your logs. Unfortunately when things work properly there isn’t much getting logged related to why. However a clean install often does solve problems like this for good. I’ll leave this thread open for now. If the problem returns let us know the date and time here and then we should be able to track down the problem. Hopefully your Roon will remain in a usable state though.

[greg_easley]

Thanks again! So far so good. I’m glad this magically resolved as I was considering buying some new hardware…