Hi @Robert_Zinn,
Thank you for your post and for your patience in awaiting a staff response. We’ve activated diagnostics mode and reviewed previous threads you’ve posted concerning dropouts on your endpoints with this Nucleus+.
There’s no diagnostic evidence of hardware failure on this Nucleus+ in available logs.
You can attach the HDMI output of the Nucleus+ to any monitor for a diagnostic report to verify, or if the web administration shows an obvious error message, you can create a topic thread including a screenshot.
Here’s what we know for certain: RoonServer is logging network vulnerability in the upstream connection of this Nucleus+, either as a result of topology, settings, or third-party security on the network. This is directly affecting playback. More precisely:
- There are consistent timeouts to Qobuz and Tidal servers, as well as network reachability changes in the Nucleus+ upstream connection.
- These correlate to the timestamps above as well as earlier timestamps in previous threads.
- Enterprise-grade security or proxy servers appear to be involved with this Nucleus+ connection, based on the limited information available to our servers.
- Dropouts associated with the Linn within the time window of available logs are caused by timeouts to Tidal’s servers, not with Roon’s connection to Linn.
Here’s what you can try:
- If you’re using any sort of proxy server, VM, VPN, or enterprise connection, try without it on a standard residential-tier internet connection.
- If the Nucleus+ is attached to a satellite, attach it instead to the main upstream router. Any WiFi in the upstream connection might be sufficient, in this case, to cause the timeouts we’re seeing in logs. - You can read more here about best practices for networking.
- The Roon Partners team works closely with Linn to identify any issues. The only known Linn-side affecting Roon concerns DSD playback, and there is an available fix in testing already on Linn’s beta testing program.
I understand playback stoppage is frustrating, but all the information in front of us leaves Roon Technical Support without an actionable step here. The local network connection is outside of our control.
I recommend hardwiring the Nucleus+ directly to the router as a first step, and building back in components of your mesh network and switch setup from there.