Playback stops after 20 seconds and skips to the next track on Roon with Tidal via BluOS receiver (ref#N3GIW1)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Mac

Reinstall Windows/MacOS Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· MacOS

Timestamp of issue occurrences

· I have been abroad for some months, not using the Roon/Tidal system here. I turned on the system about a week ago and noticed the fault. Since then, I have been periodically testing to see if I can solve the problem myself, but have been unable to do this.

Describe the issue

I am playing tracks directed from a Roon dedicated server (MacOS) also loaded with Tidal, to a BluOS receiver (via home internet), then by wired connection to a Bose amp and speaker. The BluOS receiver is working properly, as is the amp/speaker unit. I am using an iPhone to control the Roon server. When I select a piece to be played (both when it comes from my library and/or is streamed online via Tidal) the piece plays correctly for a short period of time (maybe 20 seconds), then stops, and the player moves to the next track and plays that, again for only about 20 seconds. I have restarted all the devices and this has not solved the problem. I have also checked the internet speed, which is 40-50 megabytes/second. Please help!

Describe your network setup

My ISP is 140.228.83.3 My Router is a SKY serial number D310213C009473

[Moderator edit: image removed as it contained personal information.]
2

Hello @rob.w.dalziel

We have found it, and it is simpler than it looked. You can stop testing network settings and internet speed.

Your TIDAL subscription is on the Intro plan. That plan only provides thirty second previews when TIDAL is used through a third party application such as Roon. So Roon receives a short preview instead of the full track, the audio ends, and Roon moves on to the next track. That is exactly the twenty seconds and skip you are seeing, repeating on every track.

Nothing is wrong with your Mac, your BluOS receiver, your network or your Roon setup.

To play full tracks in Roon, the TIDAL account needs to be on one of their paid tiers rather than Intro. Once you upgrade, it will work immediately with no changes needed on the Roon side.

One thing worth clarifying so we do not leave anything unresolved. When you mentioned tracks from your library, did you mean albums you had added to your Roon library from TIDAL, or actual music files stored on your own drive? If genuinely local files also stop after twenty seconds, please tell us, because that would be a separate matter and we would keep looking.

3

That worked. All is well, thank you so much Vadim