Playback stops after 30 seconds and skips to the next track on Mac Mini with Roon (ref#3K1D3E)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It occurs with all titles played via Tidal. For example today at 14.50: The Sound of Silence

What are the make and model of the affected audio device(s) and the connection type?

· It happens on every audio device. Linn Majik, Mac or any other device

Describe the issue

The music stopps playing after 30 seconds, then switches to the next title. I already logged out of Tidal and Roon. When using Tidal with the Tidal App no issues are occurring.
I use an Mac mini as Roon Server, the issue occurred with the older and the newest MacOs

Describe your network setup

Mac is directly connected to Sagem Connect Box 3 as well as Linn Majik3

2

Please check your Tidal login credentials inside of Roon and ensure your Tidal account has not expired or is now a free tier.
Roon does not support free accounts.
30 second sound bites occur when Roon does not recognize your Tidal credentials inside of Roon or it sees a free account.

Many instances of users logging inside of Roon with different credentials.

3

Thanks for your fast respond.
Most of the time the problem sits in front of the computer or device :slight_smile:
I logged in with the wrong credentials, relying on the credentials the Mac offered me first…
Now it’s working fine.
Thanks again

1 Like
4

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