Playback stops after 30 seconds with Roon Server not found (ref#G25Y7N)

[Tom_Waite]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I can play music but just the first 30 seconds or so and then it looks for the Roon Server…and doesn’t find it.

Describe your network setup

Netgear cable modem and Orbi RBR750 router and satellites

[benjamin]

Hey @Tom_Waite,

Thanks for taking the time to write in and share your report, and welcome to the community!

@Tom_Waite

Orbi RBR750 router and satellites

Is your Nucleus hooked up to your primary router, or to one of the satellites? I’d highly suggest setting your Nucleus up with a direct ethernet connection to your primary router to see if the same issues persist.

@Tom_Waite

then it looks for the Roon Server

Which remote device were you using when you encountered this issue? From your account it looks like you have a Mac you’re using, have you checked the firewall permissions on the machine? Here’s more info on how to set Roon as a proper exception:

FAQ: Adding Roon as a Firewall Exception

Let me know if this helps!

[Tom_Waite]

It is hooked up to a satellite via man ethernet cable.

[noris]

Hi @Tom_Waite ,

Thanks for confirming. We’ve activated diagnostics mode for your account and looking over the logging, it looks like you have quite a few network errors contained in the logs. I would advise trying to connect the Nucleus to the main router via an unmanaged switch.

Also, we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give these suggestions a try and let me know if it helps?