Playback Stops and Timeline Cycles in Roon (ref#BG6LTV)

[johnlownik]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· Roon nucleus one,Chord poly. I guess the connection type is Wi-Fi

Describe the issue

Roon plays for several minutes and then stops. When I go to the track it shows the timeline cycling back and forth. Other than the timeline cycling it appears Frozen. Other tracks won't play

Describe your network setup

Connected to optimum Wi-Fi

[johnlownik]

Here is a screenshot. The blue dash on the timeline cycles back and forth from beginning to end quickly.

[Singleton (- Audio Astronaut)]

@johnlownik ,

Try temporarily shutting down your Roon remotes and try rebooting your Nucleus.

[johnlownik]

I close the room app and rebooted the nucleus one. It did help but after about 20 minutes the same problem returned

[johnlownik]

This is a screenshot of the path. It seems like somehow chord Poly isn’t finding the network. The only thing showing on the path is the court poly.

[Singleton (- Audio Astronaut)]

@johnlownik ,

Would it be possible to reboot your router as well to see if that improves the situation?

Thanks for your first album/sample above I’m currently enjoying listening to it.

[johnlownik]

Rebooted the router. It did not help. Started “cycling” after about 5 minutes of playing properly. This is a screenshot of the audio path when it’s playing properly.

[Singleton (- Audio Astronaut)]

Sorry @johnlownik , I’m out of ideas unless someone else from the community can assist you may have to wait until official support arrives on Monday.

[Singleton (- Audio Astronaut)]

@johnlownik ,

One thing odd that I noticed is you have an unnamed endpoint? I’ve observed strange behavior when that occurs you may wish to name it then restart the server

[benjamin]

Hey @johnlownik,

Thanks for writing in!

A few additional thoughts:

1. Does this happen no matter the endpoint you use? Can you reproduce the issue using the system output from your windows machine?
2. From your windows, can you review your firewall settings, and ensure Roon is listed as a proper exception? Here’s more info:

FAQ: Adding Roon as a Firewall Exception

@johnlownik

Connected to optimum Wi-Fi

Are you able to set up a hardwire connection within your Roon Server as well?

Thanks!

[johnlownik]

I just wanted to let you know I took Singleton’s advice rebooted by router rebooted roon and gave a name to my endpoint. It’s been working great ever since! THANK YOU ALL