Is the affected network Zone connected with Ethernet or WiFi?
· Ethernet
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz, TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· GMT +8 2025 Apr 22, 23:12, Nxde by (G)I-DLE from Qobuz
What are the make and model of the affected audio device(s) and the connection type?
· Chromecast Ultra with Ethernet connection
Describe the issue
Playing a playlist created in Roon with around 70 tracks from both Tidal and Qobuz, the songs from both services will be randomly stopped. While it stopped, from UI on my phone, it looks like my endpoint just disappeared for a second. It will comeback, but I have to press play button again to continue playing.
I ran roon server on a PC with i5-11400, 32G ram, lots of SSD and HDDs. Everything is wired with Ethernet cable. The endpoint is a ChromeCast Ultra
How FW/SW are up to date.
Describe your network setup
Router Xiaomi Router BE3600, wired connection to1Gbps to HPE 1810 24ports, Wired to Chromecast Ultra.
Hi @POCHUN_YEN,
Welcome to the Roon community. I’m sorry an issue is what brought you here for the first time. From what you describe a disconnection is happening between your server and the Chromecast endpoint. As a first troubleshooting step can you please restart the machine hosting your Roon server, your router and the Chromecast device?
Additionally can you test whether this is happening with local content as well. If only streaming content is affected then something else is likely going on.
Thanks for the quick response.
I have done all the rebooting and checking before writing the first post.
I have also replaced all Ethernet cables in my house.
But the problems remain.
As for local content, I do not have sources for those files…
I just use roon with streaming services.
So I am not sure how to proceed with this one.
Do I have to buy cd and rip it or go buy music files online?
Is there any other way to check?…or maybe somewhere in the UI where I can see error messages when the problem is happening? ….it is difficult to deal with this without enough info
We’ve gone ahead and enabled diagnostics on your account. Based on the logs, we’re seeing frequent disconnections of the Chromecast Ultra device—approximately every 5 minutes.
As a quick test, could you please run the following command from a computer on the same network and let it run for 10–20 minutes? This will help us verify the stability of the connection:
ping 192.168.31.123 -t
Let us know if you see any packet loss or timeouts. This will help us determine if the issue is network-related.
Looking forward to your results.
04/22 22:04:37 Info: [cast] lost device CastDevice[DeviceId=Chromecast-Ultra-394a035f7c21a06de044ac961dccd94a._googlecast._tcp.local, Name=Chromecast Ultra, Address=192.168.31.121] because it disconnected
04/22 22:08:24 Info: [cast] lost device CastDevice[DeviceId=Chromecast-Ultra-394a035f7c21a06de044ac961dccd94a._googlecast._tcp.local, Name=Chromecast Ultra, Address=192.168.31.121] because it disconnected
04/22 22:13:48 Info: [cast] lost device CastDevice[DeviceId=Chromecast-Ultra-394a035f7c21a06de044ac961dccd94a._googlecast._tcp.local, Name=Chromecast Ultra, Address=192.168.31.121] because it disconnected
Just to clarify, before I start to mess around my cabling…haha
Do u mean I re wire Chromecast to my directly and also try a fresh database at the same time?
