Playback stops when playing high-resolution music on Node 2i with TV on (ref#0Y2L51)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· FLAC

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Using a Yamaha CX-A5000 pre amp-Sharp Lc- 70LE757U

Describe the issue

When playing music 96 kz and up it stops and goes drives me crazy. Using a Node 2I and they checked it out and say it's not on their end. Funny thing is that when I don't have my television on it plays fine? Appreciate help thanks Mike.

Describe your network setup

Using a Nuc intel windows along with the Node 2i Linksys MX5300 hooked up with Ethernet wires

2

Hi @mikej1960,
Thanks for writing in to ask about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

Don’t let me divert you from @daniel 's request - but does the TV have the same IP address as the node? Are you using fixed IP for anything?

1 Like
4

At 10:30 am Saturday the 24th playing Cat Steven’s Tea for thr Tillerman

5

I HAVE Tidal on the Nuc and when playing it there’s no issue. Just when playing Roon. I can recreate it anytime with Tea for the Tillerman 96 khz

6

ON the NUC? Or do you mean Node?

7

I figured out the problem after messing around with different things. Turns out that I have problems with the power bar in which I have multiple stereo devices hooked into it. Plugged it inthe wall socket an that’s the problem

8

Problem isn’t fixed started doing it again . 96kwz and above stopping and starting during playback

9

Hi @mikej1960,

As a another test, could you get a more basic audio chain setup temporarily? Get a direct ethernet connection to your Windows machine running Roon Server, and see if you can then hardwire the node directly to the windows, and your router. Then, see if you can reproduce the issue.

Where do the 96k files live? Are they all local files in your library? Can you confirm the watched folder is still successfully synced and being watched? Can you play the same file format from other sources, or outside of Roon?

10

I have bought a different Node with Hdmi I’m hoping this solves the problem , Mike

11

Hi @mikej1960,
Did the new Node work for you?

12

Yes the new Node solved the problem

13

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.