Playlist Improver fails to save to Tidal playlist (ref#RNBOG5)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Playlist Improver does save to tidal playlist

Describe your network setup

Verizon Fios

2

Hi @arturoperrone,

Thanks for reaching out to us to ask about this issue. I think we’ll need a bit more information to help you out.

  • When you try to save your Tidal playlists do you see any error messages?
  • Can you tell us a name of a playlist that this has happened with?
  • Are you having any trouble playing music from Qobuz?
Once you respond with the answers to these questions we’ll be able to advise you on some next steps.
3

It is universal in that it does NOT improve any tidal playlists. I also won’t save changes I’ve made to a playlist; I rearrange the order of a playlist. I do a quick buffering cycle and revert to the original playlist. Additionally, I am not a Qobuz subscriber.

4

Hi @arturoperrone ,

Thanks for confirming that information, can you please reproduce this behavior on a specific playlist, and let us know the exact local time + date + playlist name you see it occur on? We’ll enable diagnostics to see if there are any clues in your logging. I tried this on a TIDAL playlist on my end, and it did upgrade the song quality and preserve it after re-arranging. If you are able to record a short video and upload it to our media uploader, that can also additionally help:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

5

Hi @arturoperrone,

We haven’t seen a response from you, so we wanted to reach back out before this thread auto-closed due to inactivity.

6

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