Hi, @Hans_Toutenhoofd, this is what a member of our support team posted in the thread before closing it:
Hi @Hans_Toutenhoofd,
No problem! We’ll go ahead and close this thread in that case, as we’re continuing to investigate. Any solutions will be noted in future updates, and we’ll share any updates we find along the way. Thanks!
The “solved” marker is a bit misleading I agree but as it was mentioned there we are still investigating the issue and there is a open ticket for that. In case you don’t want to send your database we totally understand it. This action could have potentially sped up the investigation but after all it is your data and we respect that.
As soon as we have any potential fix or solution for this issue, our support team will contact you. Unfortunately, I cannot specify the exact timestamp when it will happen but this issue is on our radars.
Thanks!
–
Ivan