Playlists Not Playing After Tidal Subscription Cancellation (ref#B5LTP3)

Support
1

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· DESKTOP-MDDTQKA [64-bit operating system, x64-based processor] Windows Feature Experience Pack 1000.19060.1000.0 , OS build: 19045.5131

Describe the issue

My playlists in Roon won't play anymore after I cancelled my subscription to Tidal, because the songs in the playlists are 'pointing' to Tidal. However, I still have Qobuz... how do I make the songs 'point' to Qobuz rather than Tidal?

Describe your network setup

Private network, Automatic (DHCP) Wi-Fi 5 (802.11ac) WPA2-Personal [Realtek Semiconductor Corp.] Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter

2

Use Soundiz to copy everything from Tidal to Qobuz.

3

but i already re-created the playlists (manually) within Roon. they are Roon playlists, not Tidal playlists. there must be a way to simply point the tracks to Qobuz instead of Tidal. … like how you can tell Roon to prefer Qobuz tracks rather than other platforms, within Settings.

4

I believe the Playlist Improver is supposed to help with this, at least the way I read this point in the announcement:

1 Like
5

:love_letter: thank you so much !! that’s it.

1 Like
6

That will work, but are those tracks and albums in your Roon library or merely on Qobuz? Do you care? IDK. If you do care, you can use Soundiz to copy your entire Roon library from Tidal to Qobuz.

7

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