Does the issue happen with local library music, streaming service music, or both?
· *Only local library *music is affected.
Where is your local content stored?
· On the same machine where RoonServer is running, USB drive
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue happens for both the NAS storage location and on the secondary storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· No, lower sample rates are still affected
What are the make and model of the affected audio device(s) and the connection type?
· Naim ND5 XS2 and Supernait 2 amplifier
Describe the issue
All my playlists on the Roon server are showing as Unavailable. All albums and tracks show as normal and play ok. The server is on an iMac running macOS 15 Sequoia.
Describe your network setup
iMac - Ethernet cable to router - Ethernet cable to Naim streamer with DAC
Thanks for reaching out with your report. These are all local tracks, is this correct? Have you by any chance moved the music files recently? If you manually search for these tracks in Roon, are you able to find them? Also, can you please navigate to your Mac System Preferences → Privacy & Security → Files and Folders, and then check that Roon and/or RoonServer have access to your removable volume?
If so, this thread (it’s long - but it helped me) might provide some answers because (Roon) playlists are in a simple and standard format which expects the path to each track to be in a specified place and with a specified syntax.
If you’ve moved (any of your) actual music files, as noris asks, then your playlists file(s) will probably need to be updated in that respect. It’s not too difficult .
These are all local tracks from the USB drive connected to my iMac server. The tracks are all accessible and playable if I search for them in Roon. I checked as you suggested and RoonServer definitely has access to removable volumes.
Thanks for the additional information! We’ve seen some odd permissions issues pop up with users who’ve recently updated to Sequoia, could you try the following:
Navigate to macOS System Settings > Privacy & Security > Local Network, and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.
Can you please navigate to Roon Settings → Storage and see if the location for the media files is still active? I enabled diagnostics for your account and I am seeing mounting errors with a My Passport device, is this where the music is stored?
Which albums and artists are not showing up in Albums and Artists? Are they the ones from the playlist?
Also, have you tried to run a disk check on the drive? If the drive has started to fail, the symptoms you are seeing might be expected.
Unfortunately, you can’t check/repair an NTFS disk on Mac, not even write to it. At least not with preinstalled Apple tools. NTFS is a proprietary Windows file system.
Are you able to retrieve the files from the Passport (unfortunately a piece of hardware which has, shall we say, not the best reputation for reliability) at the filesystem level (using the Mac’s Finder) and copy them all onto a different external hard drive? These are good ones; and at least for the moment you could get away with a 1TB unit - like this one.
If so, you could then set your Roon storage up from scratch. Painful, I know. But it might save frustration in the long run?
Both @Suedkiez and @Mark_Sealey are steering you in the right direction here, certainly let me know if you have any additional questions along the way.
And with that, did you make any changes to your passport drive recently?
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