Is it really a good idea to release software on friday afternoons #Roon?
I don’t know the usage stats but to me it seems that is the time when most people use their systems and it happens to coincide with the time when Roon Support is least visible on the official support channel (which is highly questionable in itself).
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I was a support manager for manufacturing in a major corporate brewer ,we always released updates at Tuesday midnight (ie Wednesday am). We had dedicated release dates as per an agreed schedule with production management - no negotiations …
We applied “change freezes” for weeks either side of public holidays especially Easter and Xmas (peak sales times)
why …
Monday & Tuesday is always a busy day in a production environments, last week’s reporting etc
Maximize support bums on seats , minimize user frustration
Maximize weekdays (to fix just in case) assuming weekend days would be “under supported”
Releasing on Friday if you have a lurking bug is a recipe for an unhappy weekend for all
Manufacturing has an SLA of <24 hrs all year around ( yes I had very few Xmas holidays , even more so as I was a production brewer before the IT job. …)
Made perfect sense to me, I got to go on holidays once the Xmas rush had died down and the screaming kids were back at school . In the Southern Hemisphere Xmas coincides with the peak summer rush on holidays and of course beer consumption.
Just for context for @support, the current issues have been collected here / most user issue threads linked:
No it’s plain stupid to release anything to a customer on a day before support or dev team don’t work for two days, even more so when your support can’t cope to start with.