Netgear AX8 RA70
Shaw Modem (in bridge mode)
Ethernet
Who is your internet service provider?
Shaw
Please list the make and model of your modem and router?
Modem: TG4822 (in bridge mode)
Router: Netgear AX8 RA70
Do you have any additional network hardware, like additional routers or managed switches?
No
Does your network have any VPNs, proxy servers, or enterprise-grade security?
No
Connected Audio Devices
USB SSD drive
HDMI TV
Description of Issue -
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.xx.xx.xxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
I can send screen shots of Roon ARC error, Port Forwarding configured on router, static IP set on router and UpnP turned ON on router.
There is no brand name. It’s a modem supplied by the ISP. It has router capabilities, but when it arrived I called support, told them I had my own router and the modem was put into bridge mode by the ISP.
Thanks for trying to help Maarten. I did all of that (screen shots attached).
Seems like a lot of people are having issues connecting with ARC. I think I’ll wait until the Roon software is updated and these bugs are ironed out before I attempt again.
Please accept my apologies that you’ve been waiting for so long for a staff response to your issue.
Looking at the screenshot you shared of the UPnP port mapping assignments from your router, it’s very likely the issue you reported was in fact a bug that we’ve since pinned down and resolved. The most recent release of both Roon 2.0 and ARC (released today) contains a fix for this issue which might resolve your problem and allow for port forwarding. Please see the Release Notes here.
Port assignments were defaulting to the wrong range in certain rare cases, causing port forwarding to fail both when automatically or manually configured correctly. I suspect if the port range Roon has chosen starts with 24 in your case, that it was certainly a range reserved by your ISP and not available for port forwarding.
I recommend updating to the latest version of Roon 2.0 and ARC on all devices in your network, and then attempting to configure this rule again with the updated port assignment listed in Roon → Settings → ARC. Let us know if that doesn’t help.
We’ll be standing by for your response, and thank you again for your patience.
I’m sorry to hear you’re still having issues. Diagnostics from your account indicate that there’s a persistent layer of NAT blocking the port forward. This NAT layer is either due a persistent misconfiguration in the settings above, or Shaw has implemented carrier-grade NAT/IPv6 address formatting for your account.
The team will investigate on our end to see if we can help pin down the issue if it’s in your local network. Would you mind clarifying the following to help expedite our investigation?
Have you been changing the port assignment manually in Roon → Settings → ARC, in particular to ports in the 25000 - 35000 range? There is still evidence in diagnostics of these ports being assigned.
Do you know if there are any reserved ports on your modem/router from Shaw? These might be for additional port forwards you have in place (gaming or other remote streaming, for instance), or they might be ports Shaw has reserved. If Shaw has reserved ports in the range Roon ARC will prioritize (55000 - 60000), it’s possible Roon can’t locate an open port before the operation times out.
In the meantime, I suggest reviewing the instructions shared by @Maarten_Duits above for your particular modem/router Bridge mode and manual port forwarding configuration. I also suggest you reach out to Shaw directly again, patience allowing, and pass along the following questions:
Have you implemented carrier-grade NAT for my account level?
Have you fully implemented IPv6, or do you have IPv4 addresses available?
Can I request a routable public IPv4 address to support port forwarding?
Are there any ports you have reserved at the ISP level I should be aware of?
Hi, as you can see from above I set the port to 55002.
“Have you been changing the port assignment manually in Roon → Settings → ARC, in particular to ports in the 25000 - 35000 range? There is still evidence in diagnostics of these ports being assigned.”
Where do you see that evidence?
I don’t know if there are reserved ports on the Shaw modem.
