Post-update Roon app stuck on loading screen on iPad and iPhone (ref#HHLJ9N)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I did an update via the app on my iPad. After this I only see the half circle with the moving stripes but nothing else happens. I also tried the app on my iPhone but I get the same issue.
I run Roon via a NOC but did not have this issue before. I also tried to reinstall the app but this did not solve the problen either.

Describe your network setup

I use a Sagemcom modem/router model F3896LG-ZG and an Intel NUC8BEH. In some of the bedrooms I have devolo wLan extenders.

2

Hello @arjangras ,

Welcome to the forum! Can you please try to perform a full reboot of your networking gear and ROCK (power off, unplug 30s, plug back in)? Does that help re-establish the connectivity?

If that does not work, can you connect your Roon app to the modem instead of the extenders (temporarily unplug extenders), does that allow a connection?