Post-Windows 11 update, Roon server inaccessible (ref#L821U8)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

After a Windows 11 update, I no longer have access to my Roon server. Therefore, I no longer have access to Roon

Describe your network setup

telus fiber

2

Good day @jlegarer !

We’re sorry to see you’ve bumped into such a problem.

Can you please collect your logs from Roon Server (instructions:

) and export your EventViewer log and upload them here:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
?

Also,can you pelase explain what exactly happens ? Does Roon App crash or Roon Server ? Did you try to manually start Roon Server ?

Looking forward to your reply!

Regards.

3

Hi @jlegarer,

We wanted to quickly check in and see if you were able to run through the above reply from @alex_h - let us know, thank you! :folded_hands:

4

Hi @jlegarer,

Just chiming in here - if the update triggered the issue with Roon, a common cause is the Windows Defender firewall flagging the new Roon update because it’s technically a new binary.

If you haven’t already, add RoonServer.exe and Roon.exe to the Windows Defender safelist along with the other Roon background processes. You’ll need to repeat this step in any anti-virus or third-party network security software you have installed on Windows RoonServer machines and Remotes in this setup.

Please let us know if you have any questions.

https://help.roonlabs.com/portal/en/kb/articles/firewall#

We’ll watch for your reply. Thank you!

5

This thread is closing due to inactivity. You can reactive the conversation by simply submitting a new support request if you’re still having trouble. Thank you!