Primare NK5 MK2 randomly skips tracks with an error of "failed to setup endpoint"

Roon Core Machine

Roon ROCK
Intel NUC 10

Networking Gear & Setup Details

Eero mash network with 2 Pro units hardwired (on two floors).
The main gateway unit is on the second floor.
The second Pro unit is on the first floor on the other end of a long house.
The two units are hardwired, each with a gigabit unmanaged switch from Netgear.
Roon ROCK and NAS (Sinology) are wired to the main gateway via the switch.
The Primary NK5 is wired to second Eero Pro unit via another switch.

Connected Audio Devices

Primare NK5 MK2
Cambridge Audio DACMagin 2000M, connected via fiber optics

Number of Tracks in Library

90K tracks with 10K albums on NAS
TIDAL

Description of Issue

It works great. But, randomly, NK5 skips an entire album (both TIDAL and NAS). It happens randomly. Typically, after I listen to several albums switching between sources and file types, I think. It happens with tracks that I just played with no problem earlier on the same day!

Below is the log of the error for the track that it skips.

--[ SignalPath ]---------------------------------------------
SignalPath Quality = Lossless
Elements:
    Source Format=Wav 44100/16/2 BitRate=1411 Quality=Lossless
    Raat Device=Primare NP5 MK2 ()
    Output OutputType=Local_Digital Quality=Lossless SubType= Model=
------------------------------------------------------------
08/21 13:52:20 Trace: GetImageData[Remote](id=247 spec=1by1_512 key=njaaaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030303636383234/avatar/1by1_512.jpg) => fetched in 189ms status=304 size=0 overalltime=191ms
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [9934] {"status":"OutputMessage","message":{"signal_path":[{"method":"digital","type":"output","quality":"lossless"}]}}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [9934] {"status":"OutputMessage","message":{"signal_path":[{"method":"digital","type":"output","quality":"lossless"}]}}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [9934] {"status":"OutputMessage","message":{"signal_path":[{"method":"digital","type":"output","quality":"lossless"}]}}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [9934] {"status":"UnexpectedError","message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED"}
08/21 13:52:20 Warn: [Living Room] [zoneplayer/raat] failed to setup any endpoints..giving up
08/21 13:52:20 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
08/21 13:52:20 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1254] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1089] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Living Room] [Lossless, 16/44 WAV => 16/44] [100% buf] [PLAYING @ 0:00] Etudes (12) for piano, Op. 10, CT. 14-25: No. 5 in G flat major, "Black Keys" - Fryderyk Chopin
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [5] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1234] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1214] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1115] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:20 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] GOT [1085] {"controls":{"volume":{"mute":false,"step":1.0,"info":{"config":{}},"max":99.0,"type":"none","value":99,"min":0.0},"source":{"info":{"config":{}},"value":"selected","is_standby_supported":true}},"status":"Success","action":"Changed"}
08/21 13:52:21 Info: sleep 1000ms after flush
08/21 13:52:21 Warn: [zone Living Room] Track Stopped Due to Error
08/21 13:52:21 Info: [zone Living Room] OnPlayFeedback StoppedEndOfMediaUnnatural
08/21 13:52:21 Debug: [zone Living Room] _Advance
08/21 13:52:21 Trace: [Living Room] [Lossless, 16/44 WAV => 16/44] [100% buf] [LOADING @ 0:00] Etudes (12) for piano, Op. 10, CT. 14-25: No. 6 in E flat minor - Fryderyk Chopin
08/21 13:52:21 Info: [Living Room] [zoneplayer] Playing: /roon/sys/storage/smbmounts/RoonStorage_59fc2b2eb474c6bfc9c99d69ca522f50956fda25/CLASSIC/45. Chopini - Etudes - Maurizio Pollini/06. 12 Etudes, op.10 - No.6 in E flat minor.wav
08/21 13:52:21 Info: [audio/env] [zoneplayer] All streams were disposed
08/21 13:52:21 Trace: [dbperf] flush 0 bytes, 0 ops in 7 ms (cumulative 19328 bytes, 8 ops in 19819 ms)
08/21 13:52:21 Info: [Living Room] [zoneplayer] Queueing: /roon/sys/storage/smbmounts/RoonStorage_59fc2b2eb474c6bfc9c99d69ca522f50956fda25/CLASSIC/45. Chopini - Etudes - Maurizio Pollini/07. 12 Etudes, op.10 - No.7 in C major.wav
08/21 13:52:21 Info: [Living Room] [zoneplayer]     Open Result (Playing):Result[Status=Success]
08/21 13:52:21 Info: [Living Room] [zoneplayer] Starting playback
08/21 13:52:21 Trace: [Living Room] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) => StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) streamid=1980108038
08/21 13:52:21 Trace: [Primare NP5 MK2 () @ 192.168.7.166:49592] [raatclient] SENT [9939]{"request":"setup","format":{"sample_type":"pcm","sample_rate":44100,"bits_per_sample":16,"channels":2,"sample_subtype":"none"}}
08/21 13:52:21 Info: [zone Living Room] OnPlayFeedback Playing
08/21 13:52:21 Trace: [Living Room] [Lossless, 16/44 WAV => 16/44] [100% buf] [PLAYING @ 0:00] Etudes (12) for piano, Op. 10, CT. 14-25: No. 6 in E flat minor - Fryderyk Chopin
08/21 13:52:21 Trace: [prebuffer] ready 149940/441000 (34%) @ 0/190 sec
08/21 13:52:21 Info: [Living Room] [zoneplayer] Open result (Queueing): Result[Status=Success]
08/21 13:52:22 Info: 

===
Any suggestions?
It seems to go away if I reboot NK5. Rebooting ROCK or NAS do not seem to work.

Hey @Youngjin_Yoo,

First off, welcome to the community! We’re excited to have you here. I’m sorry to hear you’re running into issues with tracks skipping with your setup.

As a next step, please reproduce the issue, grab a timestamp, and share it here. Then, we’ll enable diagnostics on your account and take a closer look into what might be going on at the time of the issue :+1: