I have just purchased this DAC and am having problems on the initial set-up. I am connected to Windows 10 PC via USB 3.0 - but when I change the Default Format in the Properties to anything other than 44100Hz the sound when clicking Test becomes distorted, the higher the sample rate the more distorted it gets. Same occurs when playing in Roon, anything other than 44100 Hz is distorted.
I previously ran with DragonFly Red with MQA and up to 192 kHz will no issues.
Please, can anyone help.
@dabassgoesboomboom - Unfortunately I donât think this is an issue with Roon setup. The distortion issue occurs when Roon is not involved, here is the windows dialog on which there is distortion at any sample rate other than 44.1 kHz.
Noted but I thought to try WASAPI (in exclusive mode) or ASIO drivers first with Roon, in order to by-pass Windows sound manager⌠to try to get that working first, then worry about Windows sound laterâŚ
The distortion is actually of the track being played in Roon, It sounds very jittery and the higher the sample rate the worse the distortion. I had no issues using the same signal path but with the
DragonFly Red instead of the Pre Box s2 digital. Here is the signal path
Wonât help with the PCM96kHz shown in the signal path though. If ASIO and WASAPI (Exclusive Mode) donât work for PCM playback, Iâm out of ideas to try unfortunately.
ever tried to rule out the DAC (got it too w/o problems since hooked to their Stream Box) by setting up another core temporarily? Ideally a Mac since no extra drivers needed.
Oh, missed the thread owner. Thanks for pointing to @krjtx
Anyway ruling out possible sources of errors (DAC, Windows PC, USB port, drivers) always is helpful.
This doesnât quite seem like a Roon issue since you mentioned that the same behavior occurs on Windows sound properties too, but have you tried a different USB cable yet that is less than 6 feet? I have seen quite a fair share of USB cables going bad so it would be good to get that out of the way. Also testing on another Core would be a good data point as others have mentioned.
thanks everyone for their suggestions, which I have now tried everything (except using MAC). @noris I think you are correct in stating this is not Roon related. At this stage I am going to return the DAC - which is a pity since it has everything you could want from a Roon DAC at a great price point.