Problem Logging in to Tidal from Roon

Support
1

Hi,

I just bought a new Merging DAC with Roon installed, but am unable to login to Tidal. I am able to login to Tidal directly from my computer but not able to login to Tidal from the Roon app on my iPad. I have tried to turn off the DAC and switch it back on again but I still get the message “Network Error: Please check your connection”.

I see that a few others have had the same problem and the advice appears to be to “restart the Roon core”. In my case I am assuming that the Roon core is my DAC and I have turned this off and then back on, but this doesn’t solve the problem.

Thanks.

Javid

2

Hi @Javid_Ashraff ---- Thank you for the report and more importantly, thank you for your patience. My apologies for the delayed response.

Moving forward, I would recommend the following (in this order):

  1. Try deleting your TIDAL cache.

  2. With the application not running … would you mind going into the database on your Core and deleting this file:

    Database/Registry/Core/tidal_account

-Eric