Problem: Sonos lost connection

Support
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Hello… another problem I have with my sonos lost of connection control, I saw that several have the same problem… A solution??? and if I get the Nucleus it will solve this problem?? because it is expensive and I do not want to have the same problem… Thank you

5

Hi @Denis_Mongrain,

We have a few questions about your Sonos devices and your network setup, as we’ll need to know more precise information to diagnose what’s wrong:

  1. What make and model are your Sonos speakers, and how are they connected? (WiFi vs. ethernet).

  2. Are you using SonosNET or Airplay to connect to these devices?

  3. Do you encounter issues with streaming (Qobuz/Tidal/KKBOX) tracks, or local tracks only?

  4. Lastly, how is your RoonServer machine connected to the internet? Wifi or Ethernet?

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14 speakers Sonos Arc,one , Five, sub,… all connected Ethernet.

  1. Are you using SonosNET or Airplay to connect to these devices?Sonos Net

  2. Do you encounter issues with streaming (Qobuz/Tidal/KKBOX) tracks, or local tracks only?Qobuz Only

  3. Lastly, how is your RoonServer machine connected to the internet? Wifi or Ethernet?Ethernet.

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Responds please!!

1 Like
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Ongoing problem this one, and so far no response in 23 days? Thanks Roon…

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