Problem connecting my QNAP for the ARC application

Support ARC: Port Forwarding Help
11

Hi @Denis_Mongrain,

We’ll address your Sonos connection issues in the thread you’ve started here: Problem: Sonos lost connection

You’ll need to do two things to enable port forwarding in the setup you’ve described, based on your diagnostic message:

  1. Add Roon and its processes as exceptions to the QFirewall on your QNAP. This will require using the static IP address and port assignment listed in Roon → Settings → ARC.

  2. You will also need to add a manual port forwarding rule to the router in your setup, or if you have two routers, successfully place the upstream router in Bridge mode. Since you’ve mentioned you have a Bell modem/router (Home Hub series) combination, it might be worth seeing this user’s thread with the same router: Bell Canada: Bell HH3000 aka Bell Hub 3000 Doesn’t Offer Bridge Mode [See Staff Post for Workaround].

We’re happy to assist further if you require additional help. Thank you!