Problem mit Zugriff auf Roon Server trotz Online-Status (ref#MUJGVN)

[ChBuenger (Christoph Bünger)]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

Es gibt ein Problem mit Ihrem Roon Server
Ihr Roon Server ist online, aber es gibt ein Problem, das den Zugriff verhindert. Weitere Informationen finden Sie in der Roon-App
X Trennen von Roon Optimized Core Kit

Describe your network setup

WLAN to Roon Server

[alex_h (Alex)]

Hello @ChBuenger,

Thanks for reaching out to us regarding this problem.

Could you please share a few more details about it?

Screenshots would also be appreciated.

Looking forward to your reply.

Regards,

[ChBuenger (Christoph Bünger)]

Taking more screenshots ARC freezed on my iPad 2022 10th Gen. I deleted finally the app and installed it once more. Then everything worked fine.

screenshots I took

[vadim]

Hello @ChBuenger,

Thank you for the update and for the screenshots.

It appears this was a temporary authentication issue where the ARC app became stuck in an invalid state. Reinstalling the app refreshed the authentication and resolved the behavior, which matches what you observed.

We are already tracking this behavior internally, so for now we recommend keeping ARC up to date. If the issue reoccurs, reinstalling the app should restore normal operation.

Please let us know if you see this again.