Problem playing TIDAL content on HiFi or Master quality


I have exactly the same problem. With Tidal on normal or high there is no problem. But I’m paying for Hifi and master! It is definitely no hardware problem. Roon running on rock, router, cables checked, internet provider swisscom switzerland.

Hi @sophia_colombo,

Since things are working on Normal it seems like there is a bandwidth issue that is preventing the higher quality streams from loading quick enough. Can you describe your network? What are your download speeds?

Using Google DNS or Cloudflare DNS might also help.

Bingo! Changing DNS to and it works, until now. Thank you, I’m very happy!

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That’s great, @sophia_colombo!

I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening :headphones:

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