Problem with Roon to Tidal Connection

Support
4

Hi @NAT3970,

Sorry to hear you’re having issues getting Tidal synced! As a first step, lets clear the Tidal Cache file tied to your account:

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to /Library/Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

I’ll be on standby for your status :+1: