There was an update today, 12/16/20. Since then, music will start and stop after 10 seconds. There are no other apparent issues with network or connectivity. Any ideas about the cause or how to fix it?
System is: SOtM SMS-Q1000sqwe
Linksys Velop 10,000 WiFi-6, transmitting via AirPlay.
Sorry for the trouble, @Chris_Nguyen!
If you reboot your Core machine is there any change?
Are local content and TIDAL/Qobuz content both exhibiting this issue?
We have already rebooted the machine. It did not help. We do not use TIDAL, Qobuz, or any other service. Everything is on that SOtM music server. The Roon program looks fine on our devices. Music will start to play then just stop dead. Before the reboot it was a matter of 10-15 seconds; after, the music played for just over one minute before stopping. It does not look like it is hung up, just stopped. It shows the progress of the individual song with the Play button showing, not pause.
We do not have subscription to Tidal and Qobuz so cannot inform you about them.
On previous firmware updates from Roon, the sooner you updated, the better off you are.
This is why I clicked Update All as soon as I see the alert.
This time not so much, unfortunately. As soon as we updated, Roon would only play for about 3 seconds before the music stops.
One of the last tries which was around 6PM lasted approx. one whole minute before stopping.
We have WiFi6 with an AVG speed of 400Mbps so speed should not be an issue.
We checked every component of the chain and see no other issues.
This is rather inconvenient. Please help. Thanks.
Is this a universal issue? We still cannot play local content even after rebooting everything. This happened immediately after the last update of 12-16-2020. Please assist.
Hi @Chris_Nguyen,
Apologies for the delay in getting back to you here.
Is only the airplay zone impacted or are multiple zones impacted for this issue?
Can you please try to stream to the System Output zone for one of your devices and verify if the same issue occurs for that zone?
Noris, thank you for the response. I finally managed to resolve my issue. System Output functioned without glitch so I set out to troubleshoot and fix the airplay device. It is now working. Thank you.
Hi @Chris_Nguyen,
Thanks for letting us know you were able to resolve the Airplay issue! If you have any other difficulties with Roon, please just let us know.
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