Hi @William_Rowe ---- Thank you for touching base with me, very pleased to hear that John’s suggestion above has yielded a positive result.
I can confirm that the mentioned diagnostics report has been received and is now attache to your ticket for review by a member of the tech team. Once the team has completed their analysis of the report I will be sure to share their thoughts/findings with you in a timely manor. Your patience during this process is appreciated!
Additionally, I was re-reading through the thread and I wanted to propose another troubleshooting exercise here. We have seen issue with the Apple Extreme in the past as mentioned here by our CTO Brian and as such I want to be certain that this device isn’t causing the issue here with the MC200.
With the above in mind would you kindly verify for me what the experience is like if you mount the MC200 directly to your router with the Apple Extreme temporarily offline.
-Eric