Problems with TIDAL but streaming of TIDAL albums in the library works

Support
1

Core Machine

Roon Server v1.8 (build 795) stable on linuxx64 (Debian).

Network Details

Server with default route to internet router

Audio Devices

Library Size

Description of Issue

Hello Roon experts,

Streaming of TIDAL albums which have been added works but TIDAL does not display contents in Main menu TIDAL. Furthermore, when I want to select an Album recommendation from overview I receive "Unexpected error, try again later (unauthroiezed).

I have already tried to delete the cache in /var/roon and I also disconnected and reconnected to the TIDAL account. Furthermore the Metadata optimizer is paused.

Since Streaming of TIDAL albums works I have no clue about the cause of the error. Please advice.

Please find logs

06/21 22:00:37 Info: Starting RoonServer v1.8 (build 795) stable on linuxx64
06/21 22:00:37 Trace: Checking if we are already running
06/21 22:00:37 Warn: get lock file path: /tmp/.rnsems0-roon
06/21 22:00:37 Trace: Nope, we are the only one running
06/21 22:00:37 Info: Is 64 bit? True
06/21 22:00:37 Info: Command Line Argument: -watchdogport=40739
06/21 22:00:37 Trace: [childprocess] using .NET child process
06/21 22:00:37 Trace: [realtime] fetching time from NTP server
06/21 22:00:37 Info: [broker] starting 105be7b8-329b-45a5-9c50-84dd43cc3d09
06/21 22:00:37 Trace: [realtime] Got time from NTP: 6/21/2021 8:00:37 PM (3833294437673ms)
06/21 22:00:37 Trace: [realtime] Updated clock skew to -00:00:00.0253400 (-25.34ms)
06/21 22:00:37 Trace: [httpcache] loaded 0 cache entries from /var/roon/RoonServer/Cache/httpcache_2.db, current: 0mb / 128mb
06/21 22:00:37 Info: 
Local Time:            06/21/2021 22:00:37 +02:00
Device Serial Number:  38EEC830-DFBE-4863-B83D-C5840CF1A11C
Roon Version:       1.8 (build 795) stable
OS Version:            Linux 4.19.0-6-amd64
Mono Version:          6.10.0.104 (tarball Fri Apr 30 22:53:11 UTC 2021)

Application Domain:    RoonAppliance.exe
Assembly Codebase:     file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name:    RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

   Exception Source:      Roon.Broker.Core
   Exception Type:        System.NullReferenceException
   Exception Target Site: State..ctor
   Exception Message:     Object reference not set to an instance of an object
   Exception Data:        none

   --[ Stack Trace ]------------
   Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
       Roon.Broker.Core.dll, IL 265, N 1387
   Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
       Roon.Broker.Core.dll, IL 130, N 407
   Sooloos.Application.Main(String[] argv)
       RoonAppliance.exe, IL 1284, N 5763
 
Local Time:            06/21/2021 22:00:37 +02:00
Device Serial Number:  38EEC830-DFBE-4863-B83D-C5840CF1A11C
Roon Version:       1.8 (build 795) stable
OS Version:            Linux 4.19.0-6-amd64
Mono Version:          6.10.0.104 (tarball Fri Apr 30 22:53:11 UTC 2021)

Application Domain:    RoonAppliance.exe
Assembly Codebase:     file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name:    RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

   Exception Source:      Roon.Broker.Core
   Exception Type:        System.NullReferenceException
   Exception Target Site: State..ctor
   Exception Message:     Object reference not set to an instance of an object
   Exception Data:        none

   --[ Stack Trace ]------------
   Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
       Roon.Broker.Core.dll, IL 265, N 1387
   Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
       Roon.Broker.Core.dll, IL 130, N 407
   Sooloos.Application.Main(String[] argv)
       RoonAppliance.exe, IL 1284, N 5763
2

This suggests that the Roon core is having difficulties access some of Roon cloud services.
I would suggest rebooting your network router and associated network devices.

Then reboot the Roon Core itself.

Switching DNS services to Google (8.8.8.8) or Cloudflare (1.1.1.1) may also help as these tend to be more performance than some ISP provided services.

Regards,
Carl

3

Dear Carl,

thanks so much, whatever you did (I did nothing) it was the right thing.

The TIDAL overview shows up now and also the album recommendations and the Medataoptimizer Flag vanished.

As said I did nothing. I am running a local bind, would be complicated to make Roon resolve to an external dns. Also I have a dsl and a cable link and I switched the servers default routes.

However, now it works. The problem vanished in the same fashion as it appeared.

My next step would have been a new installation. Happy that this is not necessary.

Regards Kai

1 Like
4

Hi @kkaaii,

Glad you’re up and running again, however, I also did nothing (I don’t work for Roon, just help out on the forum).

5

Thanks, problems disappearing by themselves are the best. Thanks again.

1 Like