PS Audio Sprout not detected as audio device in Windows 11 for Roon playback (ref#75KLP6)

Otherford · April 19, 2024, 4:56am

Full form submission

What’s happening?

· I'm having trouble with my DAC, speakers, streamer, etc.

What best describes the issue with your audio device?

· My device used to show up in Settings > Audio, now it's gone

Describe the issue

I've got a PS Audio Sprout, the older version, serial number SP2-B2-910722. I know I used to play roon on my Windows 11 machine via usb and this sprout, but it hasn't shown up in the Settings > Audio for quite some time.

benjamin · April 19, 2024, 9:05pm

Hey @Otherford,

Thanks for taking the time to write in! The first thing to try, would be to download the USB windows bundle over on the PS audio site and see if that helps. Here’s the link:

We’ll be on standby for your reply.

Rutherford · April 26, 2024, 4:41am

Thanks for getting back. I’m pretty sure I have the v1.0 of the audio driver, that I installed already.

So that “B2” in there.

I tried “forcing” the driver update, but it seems to be happy with it’s default Windows driver.

benjamin · April 30, 2024, 5:30pm

Hi @Rutherford,

I see you have two community profiles - @Otherford and @Rutherford, would you like these combined into one?

Can you use the device outside of Roon without issues? With that, have you reached out to PS Audio support directly?