QNAP firmware update caused server to stop and won't restart (ref#KJ4AN3)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I just had a firmware update on QNAP. Server is stopped and cannot be started. Tried to reinstall but that did not work. Is there a list of steps I need to try?

Tell us about your home network

· I have a TP Archer BE800 and do not use VPN.

2

The Roon Server package no longer works, please switch to the official Docker image to run Roon Server on your NAS. See also:

3

Hi @mborghans,

You’re essentially going to need to create a new RoonServer instance as an application in Container Station, connect your Roon Remotes to that server, and then restore a Backup.

The particular steps are listed in the guide @BlackJack has shared above, but please reach out here if you have any questions. Thank you!

4

Hi @mborghans,

Our diagnostic servers don’t yet show a container-hosted QNAP server associated with your account, so we assume you might still need some support here.

Can you please share where you’re stuck in the help center article above, or any relevant screenshots?