I was successfully installing Roon Core on my Qnap TS-453A NAS with the latest software package and trying out the software for a couple of day. I really enjoyed the experience and became fully convinced, ready to shell out the $ 500 for a lifetime membership … until this happened out of a sudden …
“No audio devices found” Since then whenever I launch a Roon client I get this same message, unable to play any music or even manage the library. I have tried everything I can image and what others had recommended in this forum.
These are my settings:
- Qnap NAS TS-453A running QTS 4.3.3 (build 0262 2017/07/27) with Roon Core (v1.3, build 262 V2017-02-02)
- Access to server with latest Roon clients on Mac OS iMac, iOS (iPhone/ iPad)
- Network: TP-Link Archer C1200 Gigabit Ethernet Router
- Audio: Output via network to Denon AVR 2313 receiver
- Firewall on device 3) turned on, SPI (Stateful Packet Inspection)
Situation:
- I was enjoying Roon for a couple of days without any glitches. Then out of a sudden, the music stopped playing. Since then, whenever I launch a client I get the message from the Roon Core that ‘No Audio Devices found’.
- No other software is affected, the LAN and Internet connections work flawlessly (in daily use, the NAS is serving content 24h etc., I can stream audio to the Denon receiver without problems, all other devices recognize the Denon receiver via Airplay without problems)
- No updates to the hardware were applied during the time since the first install of Roon Core on Qnap NAS
I tried the following to fix the situation (indicating if successful):
- NO: Power cycling all involved equipment
- NO: Logged out and back in into Roon account
- NO: Disabled any non-core functionality on Qnap (Plex, Web server/ WebDAV, Firewall)
- NO: Disabled any non-core functionality on TP-Link Router (NAT, Port forwarding, Dyn DNS, Firewall)
- NO: Removed Roon Core from Qnap NAS and re-installed freshly (installing with the previous RoonServer shared folder still there, but also removing the existing shared folder and creating a new one)
- NO: Detached the NAS HDMI connection with the Denon receiver
However, when I installed for testing purposes a second Roon Core on my iMac running on macOS (10.12.6), doing a fresh install from scratch, all connected audio devices are recognized. But this was also the case when I did a fresh install a couple of days ago on my Qnap NAS. That begs the question how long it might take before I run into the same problems with the macOS installation. But anyhow, this is not a solution to my problem, because I recently purchased a NAS just because I don’t want to use my desktop computer to manage my multimedia library.
These are the devices found when the Core is installed on the iMac:
I have created a zip file of all logs and uploaded it on Dropbox: https://www.dropbox.com/sh/sefv8j514ehlgfy/AADharVcCI7tYYC6l-hcN4v-a?dl=0
I would really appreciate any support/ help/ ideas of how to fix this. Otherwise, I am afraid, I will have to postpone my lifetime membership with Roon labs until this issue is solved (from other community forum entries I could see that I am not alone, but as described above, none of the usual workarounds resolved the issue).