Qobuz 192/24 tracks skip after 15-18 seconds in Roon (ref#PFON6X)

Support
27

Hey @Nitin_Patil,

We appreciate your thoroughness in your testing. Unfortunately, we’re still seeing clear network-related errors and dropouts, oftentimes with every track attempted to play. With this, there are consistent poor connection traces that ultimately lead to playback failure, for example:

Warn: [12] FTMSI-B-OE qo/38D114FB: poor connection kbps:5621.0 (min:8073.0)
Warn: [108] FTMSI-B-OE qo/8ED3870F: poor connection kbps:2226.0 (min:3757.0)

This is occurring no matter the endpoint - even when playing from the system output of your Mac:

Warn: [Broker:Transport] [zone System Output] Track Stopped Due to Slow Media

For next steps in troubleshooting, we see that you have another M4 mac in your setup - what happens if you temporarily swap servers, and set up Roon Server on this other machine? Do you see the same dropout errors?

In addition to this, have you performed a fresh install of Roon Server on your Mac Mini? Follow the steps below, perhaps this will help connection:

Let’s try a fresh database and see if your issues persist:

  • Create a Backup of your current database
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:
roonoldmac

Let us know the results. Thank you! :+1:

28

I did a fresh install recently based on your recommendation on a previous issue that was resolved.
I did one in last 10 hours and tested with a fresh database (not restoring from backup) and ran into the same poor connection issue for 192/24 tracks including crashes when scrolling forward.
Kindly provide specific instructions for RoonAppliance install on a newer M4 MacOS device including setting up the login at startup for the RoonServer or RoonAppliance app.

29

Hello @Nitin_Patil ,

Thanks for letting us know that you tried the fresh install. We tried to enable diagnostics for your account but it doesn’t look like log requests are coming through properly for some reason. Can we kindly ask that you use these instructions to send us a manual log set to the below and let us know once uploaded? Thanks!

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

30

Done

Kindly point me to RoonAppliance installation instructions on a M4 headless MacOS machine.

31

Hey @Nitin_Patil,

First, you’ll need a way to access the M4 remotely - you can go to System Settings > General > Sharing, and enable Screen Sharing or Remote Login (SSH). Or from another Mac - open Finder > Network, locate the Mac, and use Screen Sharing.

From there:

Download Roon for macOS (Apple Silicon):

  • Open Safari and visit Roon - Downloads.
  • Download the Roon Server (macOS - Apple Silicon) version.
  • Move It to Applications Folder: Open Finder > Downloads, drag Roon Server.app to Applications.
  • Launch Roon Server: Open Applications, double-click Roon Server.app.

You’ll also want to set Roon Server to open at login:

  1. Open System Settings > General > Login Items.
  2. Click + and add Roon Server to the startup list.
  3. This ensures Roon Server starts automatically after reboots.

Hope this helps! :+1:

32

Thank you for providing the comprehensive instructions.
I have successfully deployed a new instance of RoonServer on a newly acquired M4 Mac Mini, which possesses double the RAM and storage capacity of the previous M1 Mac Mini.
I have not specifically restored from a previous backup, so I’m missing my playlists at this time.
Although dropouts have reduced, I continue to encounter persistent poor connection warnings and 192/24 tracks still end up skipping.
I’m not experiencing any of these buffering issues in any other scenarios (Apple Music, Qobuz app, BlueOS) on the same machine/network/hardware.
Kindly let me know whether you are able to view the logs for this new instance and guide me accordingly.

33

Hey @Nitin_Patil,

We’re not able to enable diagnostics on our end - our servers are having a difficult time connecting to your Mac Mini, could you please use the directions found here and send over a set of logs to our File Uploader?

34

Done,
You now should have the zip archive from the old box as well as the current running instance.