Qobuz 192/24 tracks skip after 15-18 seconds in Roon (ref#PFON6X)

Nitin_Patil · January 10, 2025, 2:48am

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Recurring issue, it’s been worse past whole week worse

What are the make and model of the affected audio device(s) and the connection type?

· RoonServer running on M1 MacMini ethernet connected to Orbi router, Bluesound Powernode v2

Describe the issue

All 192/24 tracks from Qobuz are skipped at about 15-18 second mark, next tracks load and they skip as well until there are too many failures. I have no issues playing from my Roon Ready Bluesound Powernode with the same streaming service.

Describe your network setup

Wired ethernet connection from Orbi Router whichis int turn wited to Verizon FIOS 1GBps router. Bluesound Powenode ethernet connected to Orbi router as well.

noris · January 10, 2025, 2:24pm

Hi @Nitin_Patil ,

Thanks for your message. I’ve activated diagnostics mode for your account and what this does is upload a log set to our servers for review. Looking over the logs, I can see that the issue is happening when your Roon Server tries to download the track from Qobuz’s servers, it appears that there is a drop in download speed.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Nitin_Patil · January 10, 2025, 3:54pm

I appreciate the prompt response.
I changed the primary DNS to cloudflare on my Verizon FIOS G3100 router, but the exact same issue prevailed, anything 192/24 stops playing exactly around 13-15 seconds and skips. Meanwhile I tested the same tracks from Qobuz through my Bluesound Powernode with no issues.
I’ve had this setup for quite sometime and only had minor issues like these but last week it became impossible to play 192/24 tracks altogether.
Kindly look into the logs post DNS changes as you recommended and let me know what else is happening.

benjamin · January 13, 2025, 11:05pm

Hey @Nitin_Patil,

Thanks for giving that a try! We were able to review a fresh diagnostic report and continued to see failures around Qobuz and authorizations when attempting playback.

If you head into Roon Settings>Services>Qobuz>Edit can you confirm the proper file format has been selected for playback resolution?

Another area to explore could be your Mac firewall - if you temporarily disable it, do you run into the same issues?

If you haven’t yet, I’d also safely stop Roon Server from running, and then power cycle both your Mac and your router.

We’ll be on standby for your results!

Nitin_Patil · January 14, 2025, 2:54am

Mac Firewall was always disabled (image attached )
Qobuz was always configured for 192/24(image attached)
Rebooted Mac anyway

Now there’s trouble showing my audio zones, a persistent connectivity error in the logs and RAAT server respawning processes.

daniel · January 16, 2025, 9:18pm

Hi @Nitin_Patil,

We have seen some of our users on Sequoia have these problems solved by making sure you’ve toggled on Local Network access for RoonServer in System Settings → Privacy & Security → Local Network. If it is already switched on toggle it off and the on again. Sometimes the toggle doesn’t accurately show if it is on.

Nitin_Patil · January 17, 2025, 5:51pm

It was on for both RoonServer and Roon, I toggled it, rebooted, audio zones reappeared, but keep disappearing and reappearing. The log continues to show connection errors. Meanwhile the 192/24 tracks keep skipping, that error has stayed consistent.