Qobuz Access Issues and Slow Connection to Roon Services in China (ref#PI5P9O)

[Ryan_Yu]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

Since I purchased a lifetime membership of Roon, I have been using it for a while. However, since last December, China has blocked Qobuz. I've tried various methods to connect to Qobuz in an attempt to solve the issue, but now I find that even my connection speed to api.roonlabs.net is very slow. This has turned Roon into a local player for me. If I apply a proxy to api.roonlabs.net, it will prevent me from using Roon ARC. Other than using SD-WAN networking software like Tailscale or Zerotier, I haven't found a better solution. I'd like to know if Roon has a better solution for me or if they plan to add a dedicated proxy setting in the future to help users like me, who are affected by internet censorship, resolve similar issues? I never thought about bothering the Roon team, but I realize this might become an increasingly difficult problem to solve in the future. If I let you know sooner, perhaps you can provide a solution earlier. Regardless, thank you for making such a great music library management software

Describe your network setup

Modem to Router to Computer

[daniel]

Hi @Ryan_Yu,
Thanks for taking the time to write in! Unfortunately, based on your status, and if no upstream services are reliable, you may need to try a different proxy service or VPN.

Roon however isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?

I hope this may help as it falls outside the scope of support.

[Ryan_Yu]

Do you read my post about the technical question with keeping Roon Lab work and Roon ARC to work together?
I can only made one of them to work, but I don’t have anyway to keep both, so I would like to share with you with that and we do really need help QAQ