Qobuz albums inaccessible from "composition" screen (ref#1I8M5O) [Ticket in]

[dim_fink]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· A number of qobuz albums, shown in the « composition » screen , are listed but can be accessed (album not found); however they exist and can be played if searched directly

Tell us about your home network

· pX50, ZTE MC889, wired connection to roon server and and point

[vadim]

Hello @dim_fink
Thank you for reaching Roon support, and sorry for the delayed response.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

[vadim]

Hey @dim_fink

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.