What’s happening? · Other How can we help? · None of the above Other options · Other Describe the issue Qobuz deleted albums returned. About 300 albums came back with no apparent reason, from about 3650 to 3958 albums. A more annoying problem is that the "date added" sort is not working correctly…

Hey @Ross_Rabin , Thanks for writing back in! At this time, we can confirm the issue lies within the data Qobuz is sending over to Roon (which slightly differs from what is displayed on their app directly) and with that, our development team is working alongside Qobuz toward a solution. We don’t ha…

Hello @Ross_Rabin , Thanks for reaching out. Can you please share a screenshot of examples of affected albums you are seeing in Roon with this behavior? We’ll enable diagnostics to see if logs contain further clues. You can also try to delete your Qobuz cache: Stop Roon Server from running in the…

Thanks @noris – I tried the cache procedure you suggested, and it didn’t change anything. I’m including a screenshot to show the first few albums effected. I have a theory that this is a Qobuz issue because the problem started when I reopened Qobuz WebUI on my PC. I didn’t do anything but I think Qo…

Hello @noris – One other thing is that I see all the reappeared albums in the Qobuz WebUI. However, the dates they were added are the original dates when I added them, not the new dates that Roon has. My guess is that Qobuz reverted my database to an older version and Roon sees them up as “new” albu…

Hey @Ross_Rabin , Thanks for the updates and additional information! [image] Ross_Rabin: I think all the incorrect albums were previously in my Qobuz database but were deleted by me in the Roon interface over time. Does my theory sound plausible? If you remove a Qobuz track from your Roon li…

Hello @benjamin – Thanks. I did a fresh backup and zipped it. File is about 8 GB. I’ve tried uploading it for about an hour through your link and it keeps failing. It keeps stopping and prompts to retry, but it got to 50% and retry wasn’t available. Please advise.

Good day @Ross_Rabin ! Your backup should not weight 8 Gb. Can you please select a “Backup now” option and create a new backup to let’s say downloads folder and zip it again. Can you please double check this and try to upload again ? Thanks! Regards.

Hi @alex_h – Upload successful!

Helllo @Ross_Rabin , Thanks for sending your database over! We’ve forwarded it to our QA team to see if they can reproduce the behavior on their end using it. Thank you in advance for your patience as the request reaches their queue.

Hello @Ross_Rabin , Thanks for your patience as our team looked into this further. The QA team has kindly requested the following: In Roon, please take a screenshot of 3-5 albums that keep coming back, and then delete them by pressing “Remove from Library” (from inside Roon). Open the Qobuz w…

Hello @noris – I followed your instructions for 4 albums shown in the screenshot: Fictionary, Vessel, Of Song, and Kavuma. They disappeared as favorites in Qobuz. After syncing Qobuz, they did NOT appear again in Roon. Please let me know how else I can help. [Ross Rabin albums]

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Qobuz albums reappeared and date sort malfunction (ref#4UNM1M)

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