Qobuz Albums Unavailable in Roon but Accessible in Qobuz App (ref#DJ6Q7N)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· About 80% of my Qobuz Albums are now unavailable, however when I go to them in the Qobuz app, they are still available to play. I tried resyncing my library, logging out and back in, and nothing is changing. All of my roon apps are fully updated. I run my server on a windows pc connected by ethernet. I have tried to listen to the albums on both Roon and Roon Arc, and they both behave the same. Like I said before, the albums and specific versions I am trying to play are still available on Qobuz. Trying to find a solution because its very frustrating that a product I paid a lot of money for doesn't support features that it claims to support.

Tell us about your home network

· Xfinity

2

Did you..

  1. log out of Qobuz
  2. Reboot the RoonServer machine
  3. Then login into Qobuz after you’ve resarted RoonServer?
3

Thank you. It worked. Just needed the proper order of operations I guess. Appreciate your help.

1 Like
4

Glad to help.

5

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