Getting the same. Have renewed my account in Canada as it is available here. Been working fine for a year and now getting this message. Restarting the core has had no effect. Web and Qobuz app working fine.
Hi,
I would remove the Qobuz account from Roon’s settings, re boot Roon and then add it back in.
1 Like
Tried that a couple of times but no luck.
I’m out of ideas, hopefully Roon’s @support qill be able to help.
Hi @David_MacLeod ,
This error means that you are using a Free Qobuz account, and you cannot use Qobuz Free with Roon due to licensing restrictions. Possibly you may have your Qobuz subscription tied to another email address. I would check your Qobuz profile streaming info to see what subscription is listed there for your Qobuz account:
It is indeed an issue with my Qobuz account. While I have an active subscription, it is not showing as such. Roon is escalating to rectify.
Thanks folks.
1 Like
I started having the same issue a little over a week ago. I have a premium subscription to Qobuz and can log in to Qobuz directly; however, through Roon it gives me this message.
(Image containing email address hidden by Roon support)
Now that I’m paying attention, I cannot get beyond “Trial Sample” when logged directly into Qobuz. The only option is to click on “free trial”, but my account was set up as a premium subscriber. This is looking like a Qobuz issue…any idea of how to ping them on this? Their app does not seem well-designed for members to handle account issues. I’ve only really ever used it over the last year through Roon.
For me, I was unable to see my subscription status or payment info on the Qobuz website. I cleared cookies and it came back as normal. I was then able to confirm my subscription and it is now working in Roon again.
2 Likes
Glad to hear you solved the issue @David_MacLeod !
Once signed in to your account, you can scroll to the bottom, click on Help to get to their Help Center, and then at the bottom right of their Help Center, they have a chat button. Here is a direct link to it, bottom right corner:
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.