Core Machine (Operating system/System info/Roon build number)
MacBook Pro / OS 10.14.5 / Roon 1.6 (build 416)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
BTnet / 100mbps lease line / BT provided and managed Cisco Meraki / Ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Audiolab M-DAc / usb
Description Of Issue
I have changed from a 4g internet connection to a BTnet lease line.
However, I can still login to Tidal and Qobuz fine, all my library albums show up and play fine. But neither Qobuz new releases etc nor Tidal What’s New albums etc load and the playlists for both are empty. Tidal and Qobuz desktop apps both work as expected.
However if I connect to the internet via the old (and very slow) 4g system all is fine. So I suspect some setting in the Cisco router is blocking certain things from Roon.
In order to make changes I have to tell BT what to change and I’m not sure what to request! Could it be a DNS name servers issue? - it is currently set to “BTnet name servers” but there is an option to “Use Google public DNS” or “Use OpenDNS” or “Proxy to upstream DNS” or “Specify nameservers…”. Could this be this be the issue?
Or. There is a firewall setting but the only thing that is blocked is “Peer-to-peer”. Should I ask for that to be unblocked?
Router settings are beyond my skill level - any suggestions for getting Roon running properly on BTnet would be greatly appreciated.