Hi @Russ_Ravella,
It’s not clear why you’re taking issue with the above response when everything in your diagnostics indicates that you’re either:
- you not presenting a clear and honest picture of your network setup
or - you have created a network setup including security features that are well-documented to interfere with both streaming service login and minute-by-minute functions in Roon.
Furthermore, the tactic you’ve employed of bypassing the #support channels to attempt to leverage previous contact with other departments at Roon is not going to resolve this issue in a timely manner or win favors from the team.
If you could extend the candor with which you discuss your impressions of our product and service to include the technical details of your setup, we’d be in a strong position to assist you. But as things stand, we’ve dedicated an enormous amount of time and energy to resolving what appears to be an ever-shifting set of variables in your setup.
Multiple team members have reviewed your diagnostics and come to the same conclusion: you are using a service provider, VPN, or corporate security apparatus that is preventing account authorizations from reaching our partner streaming services’ servers. We’re very clear in our documentation that Roon - and especially ARC - cannot function as designed in that networking environment.
You have to let us help you if you’re going to resolve this situation. However, please refrain from escalating your tone further in these forums at risk of violating the Community Guidelines.